Dealtree,
is the leading provider of services and software products supporting product
trade-in, returns management, product testing, and disposal and
auction of
over-stock, discontinued or returned merchandise.
History:
| 1999
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Dealtree started providing
services as a deal-sharing platform at
Dealtree.com. |
| 2001
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Dealtree incorporated in California and began
providing returns and auction management services to buy.com and
others. |
| 2002 |
Dealtree created
a proprietary software platform (DTMS) to
support returns management and testing of open-box products. |
| 2003
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Dealtree
developed and launched
dtdeals.com a Private
Auction Marketplace, to provide private auction platform services to
those companies not wanting their product sold to the general
public. |
| 2004
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Dealtree developed and applied for a patent on our
eztradein.com
software platform, establishing dynamic trade-in values
based on marketplace sales data combine with product attributes.
Dealtree provides these services to a number of
high-profile clients who recognize
Dealtree's expertise. |
| 2005
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Dealtree began
licensing returns and testing software platform (DTMS) to
large retailers for use in managing the disposal of retail
return and trade-in products. |
| 2005
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Dealtree moves
home office and warehouse from Lake Forest California to
Tustin California. |
| 2005
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Dealtree expands
into Texas with a new distribution center in McKinney Texas. |
| 2006
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Dealtree adds a
second McKinney Texas Warehouse. |
| 2006
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Dealtree
launched its private label and syndicated auction platform,
hosting auctions for Yamaha, Best Buy, ShopNBC and others. |
| 2007
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Dealtree
launched Warranty Replacement Fulfillment Services
supporting private label consumer electronics. |
| 2008
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Dealtree moves
home office and warehouse from Tustin California to Irvine
California. |
| 2008
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Dealtree and its
brands were acquired by Best Buy of Richfield Minnesota |
| 2008
|
Dealtree moves
from McKinney to larger Distribution Center in Flower Mound
TX |
| 2009
|
Dealtree adds
Chino CA Distribution Center |
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click here to find out more about Dealtree
Services
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click here to
find out more about Best Buy |
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We are hiring! |
Do
you like working with the latest computers and consumer electronics?
Dealtree is hiring testers, shippers, receivers, and
merchandisers for our Irvine California Head Office and our McKinney Texas Warehouse.
Click here for more info... |
About the Products
we sell |
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The items we sell are usually in their original boxes and may even be in their original wrapping;
however these items are being re-sold, so they are not necessarily brand new.
If you receive an item that has been damaged during shipping, does not function properly, or has
been damaged in a way not described in the auction site, please go to our Warranty
and Returns section.
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ALL items sold by Dealtree
include a 14 day "as advertised" guarantee.
We guarantee the item you purchase is in the condition advertised as
reasonably described in the auction listing, or you may request an RMA and return it. If the item is not as advertised, we will either repair or replace the item If these options are not available we will refund the purchase price including shipping.
No Refunds or Exchanges can be made on purchases of SOFTWARE, Software LICENSES
or BATTERIES.
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Items not as advertised
Items not as advertised must be reported to us within
14
days of receipt of the item.
Minor cosmetic defects, packaging, missing non-essential parts, or specification discrepancies that do not
affect product fitness are not covered by this warranty. No product guarantee is offered to customers outside
of the USA. Batteries and software are not covered by this guarantee.
Freight Damage on items shipped with optional insurance.
Freight damaged items must be reported within 48
hours of receipt of shipment.
Freight Claims will be filed by us on your behalf, and a repair or refund will be made when the carrier
approves the claim.
Returns Process:
1) Carefully read the product description on the auction, to ensure the item was not advertised with the
defect.
2) If the item has a manufacturer warranty, contact the manufacturer for support and/or warranty repairs.
Manufacturer repairs are often completed faster than returning the item to us and having us send it to the
manufacturer for repair.
3) If the item cannot be repaired by the manufacturer,
contact
us for an RMA (Return Authorization).
4) Once we have issued the RMA, you have 14 calendar days to return the item to us, or the RMA will be
cancelled.
5) Upon receipt of the RMA, we will inspect the item and (at our option) do one of the
following:
a) (if a replacement is available) we will ship a replacement item, that
matches the original advertisement OR
b) We will repair the product and return it to you OR
c) We will refund your original purchase price of the item.
6) if the item is not defective, or is otherwise "as
advertised" - we will notify you, and the item will be shipped back once you have paid
the additional re-shipping and handling costs.
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